Return/Refund
Thank you for shopping at 4CGrownDiamond.
If you are not completely satisfied with your purchase, we’re here to assist you.
To initiate a return, please contact us via the live chat on the right side of our website and provide your order number along with the reason for your return.
Note: Each customer is allowed up to two returns or exchanges per year.
Return
- From the date of receiving the product, you have 7 calendar days to return it.
- To return a product, it must be unused and in the same condition as when you received it. All returned items must include all documentation (including the lab-grown diamond certificate).
- Your product must be returned in its original packaging.
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned
item. - We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within 1-3 working days, depending on your card issuer’s policies.
Shipping
- US returns are free and include a pre-paid, insured FedEx shipping label. Print the return label, repack items in original packaging, add diamond certifications, and arrange a FedEx pickup or drop-off at the nearest FedEx location. Note: A $150 fee applies for not returning the diamond certificate.
- For international orders, we cover up to $50 for return shipping. We’ll provide the shipping address; you just need to ship the items there. You just need to share the return receipt with us to receive $50 of the return cost.
Contact Us
- If you have any questions on how to return your item to us, contact us.
Return/Refund FAQ's
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.
Note: The 7 days start from the date of receiving the product.
You will receive refund into the source account within 1-3 business days from the time of order cancellation.
Yes, please contact us to change your address.
Yes, Special/bespoke orders can be returned & eligible for refund.
We’re Here To Help
Call us +86 18922816576
Chat with us
AVAILABLE NOW