Shipping
Thank you for visiting and shopping at 4CGrownDiamond. The following terms and conditions constitute our Shipping Policy.
Shipment processing time:
- All orders are dispatched within 3-7 business days.
- Orders are not shipped or delivered on weekends or on holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we expect a significant delay in the shipment of your order, we will contact you via email or telephone to inform you.
- We do not ship to PO boxes.
Shipping rates & delivery estimates:
Please note that all of our shipments are insured and will be delivered by one of our delivery partners; FedEx, UPS, Aramex, or USPS.
|
Shipment method |
Estimated dispatch time |
Shipment cost |
|
Free Shipping |
3-7 business days |
Free |
|
Express Shipping |
2-5 business days |
$120 |
- Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.
- Orders up to $500 will incur a shipping fee of $35 USD.
Shipment confirmation & Order tracking:
Customs, Duties, and Taxes
Loose Grown Diamond is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost/Stolen
Loose Grown Diamond takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.
Insurance and Claim
- If your shipment status shows as “Delivered” but you have not received the package, please contact us within 24 hours. Claims submitted after this period will not be covered, and we will be unable to assist further.
- Once a package has been dispatched, any changes to the delivery address, including redirection to a FedEx location, will void the shipping insurance and coverage. We strongly advise against altering the delivery destination after dispatch.
- If you have opted to pick up your package from a FedEx location, please note that insurance coverage is valid for only 24 hours from the time of arrival. After this window, the claim will no longer be covered, and we cannot initiate any claim process.
- If your package is received in a tampered or damaged condition, please do not accept the delivery and immediately inform the courier. Accepting such a package may void your coverage for any future claims.
- In the event a claim is required, please note that the standard resolution timeline is up to 4 weeks. We appreciate your patience during this process. No refunds or reshipments can be issued while the claim is under review. Once the claim is approved, we will gladly provide either a replacement shipment or a full refund, according to your preference.
- 4CGrownDiamond holds no liability for shipments experiencing customs clearance delays exceeding 48 hours. Such packages may be returned at the customer’s expense and will not be covered by shipping insurance.
Shipping FAQ's
Yes, we do ship WORLDWIDE.
- Loose Diamonds: Orders typically deliver within 2 weeks.
- Engagement Rings / Fine Jewelry: Orders typically deliver within 3–4 weeks. (Orders up to $500 will incur a $35 USD shipping fee.)
- Loose Diamonds: Orders typically deliver within 1 week.
- Engagement Rings / Fine Jewelry: Orders typically deliver within 2–3 weeks. (Orders up to $500 will incur a $35 USD shipping fee.)
Yes, please contact us via the live chat on the right side of our website — we’ll do our best to process your request as quickly as possible.
In the box, you will receive Diamond/Ring, Hard Copy of IGI/GIA certificate. Note: Diamonds below 1 carat or cart total below $2,500 – hard copy of IGI/GIA certificate will ship individually.
Yes. All of our shipments are 100% insured.
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